We Are PepsiCo 

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.  

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.   

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.  

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.  

Know more: PepsiCoJobs 

Join PepsiCo, dare for better.

The Opportunity:

Application Support Assoc Manager will be responsible for managing day-to-day operations of the PQGC Ariba SLP, CLM, and Sourcing applications. Operations support includes driving the delivery of Production solutions through partnerships/coordination with the Business Process Owners, GBS, Ariba,(SAP), Accenture, and PepsiCo technical backline teams, at both the sector and the global levels.

Your Impact:

As Enterprise Solutions Assoc Manager your functions would consist of

•Leads sector support and governance for PQGC markets for Ariba Buying to support end-to-end service operations.

•Ensures support of the production environment within the defined SLAs, complying with predefined process and procedures.

•Escalation Point for IT OPS Sector Services including but not limited to: o SLA Breaches and communication channel to Business Partner on Critical Incident Management and system downtimes

•Technical KPI and Services Monitoring o Define technical KPI´s to be tracked (in alignment with global direction / harmonization) o Monthly / Regular Reporting to Business & Technology Leadership Teams

•Lead IT performance service reviews with Business, IT OPS leadership and supplier

•Leads the CR release agenda and delivery of small enhancements, in liaison with business leads to work on the right priorities for system improvements.

•Conduct the sector BPO CAB meetings as governance of CR release agenda

•Provides IT PepsiCo approval for deployments of changes and break-fixes into Production.

•Control ownership for Service management controls for the applications in scope. Verification that IT controls are followed, (including PICT controls when applicable).

•Manage Regression Testing for the applications in scope (only when applicable and sometimes influenced by the roadmap/transformation of the systems integrated to the apps in scope).

•Manage vendor relationships with 3rd party suppliers in the services of scope, reinforcing the partnership, providing close collaboration and getting the optimal performance.

•Team management for sector team resources. Ability to prioritize team’s work with limited supervision. Ensures effective resource utilization across the workgroup.

•Provide mentoring and training to less experienced team members; helping to integrate them into the department.

Who Are We Looking For? 

Education

•Bachelor’s degree required

Experience

•3 plus years of Production Support (Preferably SAP Production support).

•Experience in project delivery, partnering with IT teams and the business.

•Overall knowledge of the IT Operations Sustain model and tools.

•Experience with managing MSPs a plus.

•Some background in Procurement preferred.

•SaaS background, preferred.

•Experience with Cloud based applications.

•Ariba SLP, CLM and Sourcing knowledge and integration with MDG.

•Demonstrated ability to effectively communicate with all levels of the organization.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements. 

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.  

• Internal digital platforms that promote self-learning.  

• Development programs according to Leadership skills.  

• Specialized training according to the role.  

• Learning experiences with internal and external providers.  

• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.  

• Financial wellness programs that will help you reach your goals in all stages of life
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. 
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.