- Collect wide array of data related to all HR verticals (TR/TM/TA/Learning/HR Ops) either through HR teams or from available systems.
- Analyze and interpret information and generate meaningful insights to enable HR teams to take sound decisions
- Provide accurate and timely generation of reports using raw data from multiple sources. Synthesize the information and identify meaningful trends for relevant HR customers
- Collaborate with HR Teams to gather requirements and specifications to gain a better sense of the current shortcomings in reporting and recommend solutions to enhance reporting and data management.
- Understand the customer group and their requirements and deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement
- Conduct routine audits to ensure a high level of data security, accuracy, and efficiency to support in enhancing data management solutions.
- Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs
- Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
- Partner with team to execute plans to improve customer satisfaction with a focus on processes
- Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
- Manage escalation and take ownership for ultimate issue resolution
- Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
- Ensure knowledge management platform is updated
- Serve as first point of contact and subject matter expert for recruitment reporting & analytics tools; assist with troubleshooting reporting issues and taking care of questions.
- Seek continuous improvements to improve the capabilities & efficiency
- 3+yrs experience in HR Reporting and Analytics
- Experience in SAP Successfactors
- Should have Power BI basic/intermediate knowledge to be able to design and develop dashboards and scorecards
- Ability to communicate information verbally and through written and graphical means using modern presentation tools Performance tuning experience
- Understanding of learning delivery and assessment methods and the unique metrics for same
- Understanding of Learning Experience Platforms (LXP), experience in Degreed preferred
- Understanding of Learning Management Systems (LMS), experience in SuccessFactors Learning preferred
- Exceptional written and verbal communication skills along with collaboration and listening skills
- Ability to ideate requirements & design iteratively with business partners without formal requirements documentation
- Experience handling and safeguarding sensitive employee data to ensure data privacy and protection
- Advanced knowledge on Excel
