Location Overview

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

Role Overview

This role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support.  Key duties include field supply chain communication with different customers and tasks coordination at national and state levels as well as supporting field SC training programs. It will require a collaboration with all departments supporting SC in terms of solving issues and implementing business actions.

• Perform order check and validation• Manage disputes with customers on quantity (Receive information about refusal order Initiate process for legal procedure, if required)• Manage returns: Generate Credit/Debit notes; Create return order in SAP• Manage refusals: Receive information about refusal order (order refused after reaching customer premise)• Triage the kind of penalties received • Analyse the proforma document (received from customer/sales) to understand why customer is penalizing • Key contact for all request regarding penalties (Finance for P&L, report, Ad Hoc request for KAM etc.) & external customers for penalties) - does not involve negotiation• Tracking of ticket status and routing to appropriate people if needed • Receive and record claims details by e-mail (external or internal call) • Sending response to relevant party and ticket closing with all data gathered

• University degree • Full proficiency in English• Previous exposure to similar role

• Excellent analytical skills and numerical abilities;• Great communication and interpersonal skills;• Strong Excel & Office package knowledge mandatory;• Able to handle multiple projects within tight deadlines;• Results oriented;

The ‘Internal Reporting Procedure’ for making reports of violations of the law and taking follow-up action in terms of the Law on Whistleblower Protection of June 14, 2024 is available at www.pepsicopoland.com under the Contact/Career tab